As business communication goes online,Mithila Mehta outlines basic email etiquette
Email is increasingly becoming the preferred medium for business communication thanks to its simplicity,ability to garner quick responses and convenience.Even so,age-old rules of courtesy and etiquette remain relevant to this new communication channel.Good manners never go out of style,and hence it is important to mind your email etiquette as well.
"Good mail etiquette creates a favourable impression of the sender.In any case,which employer wants an employee who fails to exhibit basic courtesy Your onscreen persona is a direct extension of your real self.So mind every word you type,"explains client servicing executive Pratham Verma.An email once sent can never be retrieved.Worse,it is a form of permanent record.So follow these basic email etiquette outlines and save yourself the blushes!
CONCISE,NOT CURT :
The first rule of courtesy which you learn in kindergarten still holds true.Mind you Ps and Qs,even on email.Don't hesitate to use please when you require a favour,and to thank people after,if don't want to come across as bossy,ungrateful or demanding.
When writing an email,walking the tightrope between brevity and expressiveness is often challenging.Many fall prey to common mistake of rambling on endlessly."Business communication should be crisp and clear.Say what you must directly.Long,confused emails often go unread or are not taken seriously,"says corporate lawyer Neville Billimoria.
At the same time,getting to the point too quickly can be considered rude.Do spend a sentence or two on the social niceties.Remember,it is possible to be concise without being downright curt."If you are emailing someone for the first time,do introduce yourself.For others whom you email occasionally,insert a sentence asking about the other person's
affairs.General social rules of politeness are still golden,"reveals financial analyst Rashi Sanghvi.
DETAILS,DETAILS:
The devil is in the details.Incorrect spellings and poor grammar are a definite no-no in business communication."Bad spellings create a very negative impression of the sender.If the sender cannot even spell basic words correctly,how can he/ she be entrusted with larger tasks"opines Billimoria.Further,incorrect grammar can also mean that the email is misunderstood by the receiver.The solution is simple.Always perform a spell check on emails before sending them.Proofreading (once,or multiple times depending on the importance of the email) is also a must.
Ahmedabad Mirror (Mon, 28-06-2010).
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